Frequently Asked Questions

SwiftConvert is an online file conversion tool that supports 50+ file formats. You can convert video, audio, images, documents, and data files to various output formats like JSONL, CSV, JSON, XML, and YAML. Our service also includes automatic error detection and fixing.

Yes! SwiftConvert offers a free tier that allows you to convert files up to 5MB in size. For larger files (up to 100MB), you can purchase credits. There's no subscription required - you only pay for what you use.

No, you don't need to create an account to use SwiftConvert. You can start converting files immediately. However, if you purchase credits, we recommend using the same browser to maintain your credit balance.

SwiftConvert supports 50+ formats including:
• Video: MP4, AVI, MKV, MOV, WebM, FLV, WMV
• Audio: MP3, WAV, FLAC, OGG, AAC, M4A
• Image: PNG, JPG, GIF, BMP, WebP, SVG, TIFF
• Document: PDF, DOCX, TXT, HTML, Markdown
• Data: JSON, CSV, JSONL, XML, YAML, Excel
View full list →

Converting a file is easy:
1. Drag and drop your file onto the upload area (or click to browse)
2. Select your desired output format
3. Click "Convert Files"
4. Download your converted file
The process takes just a few seconds for most files.

Most files are converted in under 5 seconds. Larger files may take 1-5 minutes depending on the file size and type. You'll see a progress indicator while your file is being processed.

Yes! SwiftConvert supports batch processing. You can upload multiple files at once and they will all be converted simultaneously. After conversion, you can download each file individually or download all at once.

Our auto-fix feature automatically detects and repairs common issues in your files before conversion. This includes fixing JSON syntax errors, CSV column mismatches, XML tag problems, encoding issues, and more. This feature is enabled by default but can be turned off if needed.

The free tier allows you to convert files up to 5MB in size. There's no limit on the number of conversions, but files must be under 5MB each.

Premium pricing varies by file type:
• Video: $2 per 100MB
• Audio: $5 per 100MB
• Image: $3 per 100MB
• Document: $5 per 100MB
• Data: $4 per 100MB
Credits are category-specific and cannot be used across different file types.

No, each credit type is specific to its file category. Video credits work only for video files, audio credits for audio files, and so on. This allows us to offer fair pricing based on the processing requirements of each file type.

Yes, credits expire 30 days after purchase. We recommend purchasing credits as needed to avoid expiration. Expired credits cannot be refunded or restored.

We accept all major payment methods through Razorpay:
• Credit/Debit Cards (Visa, Mastercard, etc.)
• UPI (Google Pay, PhonePe, Paytm)
• Net Banking
• Digital Wallets

Yes! We offer pro-rated refunds. If you use only a portion of your credits, you can get a refund for the unused amount.

Example: If you buy $5 of credits and use only 50%, you can get $2.50 refunded.

The refund is calculated as: (Remaining MB / 100) × Original Price

Conditions: Request within 7 days, minimum refund $0.50.
View full refund policy →

Yes, your files are completely secure. All uploads are encrypted with SSL/TLS. Your files are automatically deleted within 1 hour of conversion. We never access, view, or share the content of your files.

Files are stored only temporarily for the conversion process. Both uploaded and converted files are automatically deleted within 1 hour. We do not keep any copies of your files.

No, we never view or access the content of your files. The conversion process is fully automated. Your files are processed by our software without any human intervention.

SwiftConvert works on all modern browsers:
• Google Chrome (recommended)
• Mozilla Firefox
• Apple Safari
• Microsoft Edge
We recommend using the latest version for best performance.

Yes! SwiftConvert is fully responsive and works on mobile devices including iPhones and Android phones. You can upload and convert files directly from your phone's browser.

If your conversion fails:
1. Check that your file format is supported
2. Ensure the file isn't corrupted
3. Try enabling "Auto Error Fix" option
4. Try a different browser
5. Contact support if the issue persists